The sixth annual study by AirHelp turns up plenty of surprises.


The world's best and worst airlines and airports have been revealed in a new study. The study was carried out by AirHelp, a company that assists passengers with compensation claims for delayed, cancelled or overbooked flights.

It ranks 72 airlines and 141 airports based on on-time performance and quality of service, as well as Twitter sentiment.

In terms of airlines, after Qatar comes Lufthansa followed by Etihad Airways, Singapore Airlines, South African Airways, Austrian Airlines and Aegean Airlines.

The lowest rated carriers in the study include Ryanair, easyjet, Air Mauritius, Pakistan International Airlines, Royal Jordanian Airlines and Iceland-based Wow Air, which comes last.

Here are the Top 10 and Worst 10 airlines of 2018 :

The 10 best airlines of 2018

1. Qatar Airways (89 per cent on-time performance)

2. Lufthansa (76 per cent)

3. Etihad Airways (86 per cent)

4. Singapore Airlines (85 per cent)

5. South African Airways (85 per cent)

6. Austrian Airlines (80 per cent)

7. Aegean Airlines (90 per cent)

8. Qantas (89 per cent)

9. Air Malta (86 per cent)

10. Virgin Atlantic (82 per cent )

The worst airlines of 2018

63. Jet Airways (65 per cent on-time performance)

64. Aerolineas Argentinas (85 per cent)

65. Iberia (84 per cent)

66. Korean Air (64 per cent)

67. Ryanair (86 per cent)

68. Air Mauritius (69 per cent)

69. EasyJet (79 per cent)

70. Pakistan International Airlines (61 per cent)

71. Royal Jordanian Airlines (83 per cent)

72. WOW Air (75 per cent)

And the Top 10 and Worst 10 airports of 2018 :

The 10 best airports of 2018

1. Hamad International Airport, Doha (DOH)

2. Athens International Airport, Athens (ATH)

3. Tokyo Haneda International Airport, Tokyo (HND)

4. Cologne Bonn Airport, Cologne, Germany (CGN)

5. Singapore Changi Airport, Singapore (SIN)

6. Nagoya Chubu Centrair Airport, Nagoya, Japan (NGO)

7. Viracopos International Airport, Campinas, Brazil (VCP)

8. Amman Queen Alia Airport, Amman, Jordan (AMM)

9. Guararapes-Gilberto Freyre International Airport, Recife, Brazil (REC)

10. Quito International Airport, Quito, Ecuador (UIO)

The worst airports of 2018

132. Eindhoven Airport, Eindhoven, Netherlands (EIN)

133. Bordeaux Merignac, Bordeaux, France (BOD)

134. Edinburgh Airport, Edinburgh (EDI)

135. Boryspil International Airport, Kiev, Ukraine (KBP)

136. Manchester Airport, Manchester, United Kingdom (MAN)

137. Stockholm Bromma Airport, Stockholm (BMA)

138. Paris Orly, Paris (ORY)

139. Lyon-Saint-Exupery Airport, Lyon, France (LYS)

140. London Stansted Airport, London (STN)

141. Kuwait International Airport, Farwaniya, Kuwait (KWI)

Facebook Conversations

Latest Posts