The last Kuala Lumpur – Mauritius service will be operated on 24 March 2017 while the last Mauritius – Kuala Lumpur service will be operated on 25 March 2017.
The suspension of the Mauritius route is a move made as part of the company’s big plan in network restructuring aimed at improving operational efficiencies in term of aircraft utilizations. It is also to accelerate capacity growth in AirAsia X key markets of Australia, China, Taiwan, Japan and Korea.
Guests that are affected by the suspension of this route will be offered options to alleviate any inconveniences that might occur. They will be notified directly via their registered member email account, as well as via an SMS notification.
AirAsia strongly urges all guests to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline can reach them for assistance.
Arik De, Chief Head of Commercial for AirAsia said:
The decision to withdraw from Mauritius has to be made in order to rationalize our business strategy in providing a comprehensive network and dominating key markets by growing capacity for us to operate more efficiently. We are grateful for the great support rendered by Mauritius Government, Mauritius Airport, tourism bodies, relevant authorities and all our business partners, and we wish to put on record our appreciation for all the cooperation that has been extended to us.
Affected guests for this route suspension will be able to choose the below options:
i) Refund: Obtain a full refund in the amount equivalent to your booking; OR
ii) Credit Account: Retain the value of fare in a credit account for future travel with AirAsia. The online Credit Account to be redeemed within 180 calendar days from the date of issue; OR
iii) Move flight: Change to an earlier travel date (before suspension) on the same route without additional cost and subject to seat availability.
Guests can also get in touch with AirAsia’s Customer Care Team via Live Chat (available on Ask AirAsia when you login using AirAsia ID), E-Form and Call Centre no at +230 5869 0015 (only available for affected guests from Mauritius) for further enquiries about this route suspension.